JOB DESCRIPTION

JOB TITLE: Shore Excursions Agent

COMPANY: Calypso Excursions España, S.L.

DEPARTMENT: Calypso Tours Excursions

REPORTS TO: Operations Manager

PURPOSE:

Assist in the organising and preparing all aspects of the Company´s Shore Excursions program and Calypso Daily operations. Quality Control. Administration. Liaising closely with the Transport Supervisors and guides. Accounts.

RESPONSIBILITIES:

• Assist in organising and programming, in close co-operation with the Manager and the Transport Supervisors all matters relating to the Shore Excursions program and Calypso Tours Daily operation.
• Liaising with accounts department for invoicing, wages and other miscellaneous accounting entities.
• Administration of incoming reservations.
• Maintaining passenger statistics.
• Deal with customers care issues promptly, in the absence of the Manager.
• Deal with subcontractors in the absence of the Manager
• Deal with incoming correspondence.
• Demonstrate an excellent telephone manner and communications skill, both written and verbal dealing with customers and suppliers.
• In conjunction with the Manager or in his/her absences liaise with Cruise vessels Shore Excursions Mangers and prepare Excursions program. Plan, prioritise and allocate transport and guides as required. Prepare ticketing for final passenger participation statement or collection of cash for the days excursions.
• Notify the Tourist Board and venues, ensuring that the sites to be visited are opened in accordance with the excursions schedule.
• All other suppliers need also be notified of the scheduled excursions.
• Prepare all staff excursion pre-departure requirements.
• Attend to Tours dispatch for the Shore Excursions.
• Demonstrate and understanding of the Company´s practices and apply this knowledge to streamline procedures.
• Conducting ISO Auditing as per schedule
• Travelling aboard to attend Familiarisation Trips for development and presentation of products
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QUALITY & CUSTOMER SERVICE:

In carrying out all the above, the Shore Excursion – Backoffice Clerk will at all times adhere to ISO9001 objectives and will comply with all departmental and company requirements, procedures and policies as stated in the Quality Manuals. A clear understanding of the Quality Manuals and Work Instructions is essential.

At all times, the individual should operate in the interests of its customers.

REQUIREMENTS:

• Good command of English and Spanish- written and oral.,.
• Previous experience in similar positions (advantageous)
• Ability to work under pressure without losing composure
• Excellent telephone manner.
• Efficient Computer & typing skills and high-quality presentation of work.
• Ability to Manage in the absence of the Manager.
• Leadership
• Ability to use own initiative and take resolving decisions
• Public relations
• Good all-round skills in MS Office applications and any other software used in Accounts. Ability and willingness to learn any new tools brought into the department.
• Technical awareness, i.e. able to comprehend the operating system environment used in Calypso
• Ability to manage own project work
• Proactively seeking and sharing information with colleagues
• Ability to manage own time.
• Good team working
• Flexible working hours.
• ISO Audit training skills.