JOB DESCRIPTION

JOB TITLE: Port Agent 
COMPANY: MH BLAND, S.L.
DEPARTMENT: Operations Department Las Palmas-Tenerife
REPORTS TO: Operations Manager Las Palmas 

PURPOSE:

Co-ordinate /act upon all vessel´s requirements on behalf of the Principal. Ensure that the Principals´ interests are protected at all times and always keeping close contact with all parties involved in operation.

KEY DUTIES & RESPONSIBILITIES

• Liaise with suppliers/customers/authorities on vessel’s requirements.
• Co-ordinate all deliveries to vessel with the respective parties so as to ensure that there are no delays in providing required services.
• Attendance onboard vessel to clear vessel into port and to complete delivery of services/goods.
• Keep the Principal advised of all operational movements.
• Keep in contact with clients as regards to operation
• Assist other Port Agents in resolving issues.
• Co-ordinate the compilation and preparation of all invoices relevant to that particular vessels disbursement account.
• Prepared to work under one´s own initiative.
• Proactively follow and review the quality procedures and work instructions, in order to constantly streamline and improve them.
• Demonstrate a proactive attitude toward learning and grow the role within the department.
• Compile the operations file when not on duty, assisting the Port Agent on duty.
• Provide quotations for services.

In addition to the above, the jobholder will be required to perform other duties which may be assigned by the company from time to time.

QUALITY & CUSTOMER SERVICE:

In carrying out all the above, the jobholder will always adhere to ISO9001 objectives and will comply with all departmental and company requirements, procedures and policies as stated in the Quality Manuals. A clear understanding of the Quality Manuals and Work Instructions is essential. At all times, the jobholder should operate in the interests of the company and its customers.

REQUIREMENTS:

• Minimum 1 year of experience as Port Agent and/or Operator in the Maritime would be valuable.
• Excellent telephone manner and communication skills, both written and verbal
• Fluency in English and Spanish, both written and oral.
• Duty work on weekly basis. Roster system to work weekends and Public Holidays
• Good organization skills
• Holding of clean driving license is essential Class “B”. Own vehicle
• Swimming Essential.
• Good all-round skills in MS Office applications and any other software used in the Agency Department. Ability and willingness to learn any new tools brought into the department.
• Technical awareness, i.e. able to comprehend the operating system environment used in the department.
• Ability to manage own time.
• Be able to work as part of a team as well as independently.
• Ability to multitask.
• Attention to detail.
• Customer oriented.
• Proactively seek and share information with colleagues.
• Have excellent time keeping skills and punctuality.
• Iso Audit training skills